Truth builds trust.
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Moods can be contagious. Don't catch or spread a bad mood.
People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
Notice the difference between being in control and needing control.
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Look for the positive qualities in your client's negative behavior.