Look for the positive qualities in your client's negative behavior.
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.