I call it dark energy. If you are unreliable, customers just disappear.
In some way, L.A. respects the young guy that's out there just trying to make it happen, but in some ways, they disrespect that, too.
There's been so much corruption and so much cronyism in the taxi industry and so much regulatory capture, that if you ask for permission upfront for something that's already legal, you'll never get it.
Some city-council people are really awesome, but most are uninspired.
Uber exists because of mobile telephones.
After Scour, I started a company called Red Swoosh. The idea was to take those litigants who sued us for a huge amount of money and turn them into customers with the same technology. I wanted to get them to pay me. It was a revenge business.