Spend time with the customers, immersing yourselves, watching. Spend time at their homes. Hear what they say, but most importantly, watch their behaviors as the indication of where the pain is. And then go solve that pain.
Shortly after I turned 13, Child Welfare took me into care. I was sent to a residential centre where girls with behavioural problems were 'evaluated'. My time there comes back to me now only in flashes of smells, images and sounds.
It's time to join the ranks of nations that have put the ugliness of capital punishment behind them.
It's my official role to represent BTS to the world, and it's been a chance for me to mature as a person, but behind the scenes, I'm just one of seven members, and I'm inspired by the others all the time.
I existed from all eternity and, behold, I am here; and I shall exist till the end of time, for my being has no end.
It is time to celebrate the New Black Americans - those who have sealed the Deal, who aren't beholden to liberal indulgence any more than they are to the disdain of the hard Right. It is time to praise blacks who are merely undeniable in their individuality and exemplary in their levels of achievement.
Making a movie is such a huge commitment of emotion and time that I didn't want to be beholden to doing it for money.
It is only in appearance that time is a river. It is rather a vast landscape and it is the eye of the beholder that moves.
There comes a time when people get tired of being pushed out of the glittering sunlight of life's July and left standing amid the piercing chill of an alpine November.
The idea of growing up in the South and being a man is an interesting thing; there's a lot masculinity involved, with hunting, fishing, and playing sports that rural people take pride in, but at the same time, I grew up really not wanting to hate anybody.
I couldn't handle the pain and confusion surrounding my dad's divorce, and I was having a hard time balancing being a teenager with pursuing two different grown-up careers.
I am not allowed to be afraid. My mother made me like that. As a child, if I was afraid of the dark, she would lock me in the closet. Things like this. And she would talk about the time she spent in the concentration camp, but not about being afraid, only about the good side of it.
Over time, I have come to believe that 'brave' does not mean what we think it does. It does not mean 'being afraid and doing it anyway.' Nope. Brave means listening to the still small voice inside and doing as it says. Regardless of what the rest of the world is saying.
Sometimes success means having the right idea in the right place at the right time. Other times, it's about not being afraid to quit and move onto something new.
I've never been willing to lie about my age. Why on earth would I want to tell people I'm 35, which I'm not, and have them say, 'Oh that's nice,' when I could tell them I'm 47, which I am, and have them look at me and go, 'Whoa!'. I'm not afraid of aging. I stopped being afraid of life a long time ago.
When I look back on my twenties, I just remember being afraid of everything, and in my thirties, I'm actually excited by things. And if things don't work out, you know, by the time you've hit your thirties, you've had your fair share of disappointments.
And I find - I'm 63, and my capacity to be by myself and just spend time by myself hasn't diminished any. That's the necessary part of being a writer, you better like being alone.
I do not think about being beautiful. What I devote most of my time to is being healthy.
I think we're in a time when everyone's afraid to have sex. But I was raised being beautiful and healthy.
I think, a lot of times, the mistake in music - even rappers that are trying to be big time - if you're broke, rap about being broke. If you're sensitive, rap about being sensitive, 'cause there are other sensitive people. If you're sensitive, but you talk about being a tough person that doesn't care about anything, people will call your bluff.
