What I disliked most about working as a shop assistant wasn't the occasional snooty customer or the shop or the hours, but the way people reacted when I told them I was a shop assistant - their automatic assumption that I didn't enjoy it.
In the bubble that was dot-com 1.0 emerged Google, Amazon, and some of the most valuable companies on the planet. They were successful because they focused on their customer; they focused on revolutionary products.
I've been a regular customer at CVS Pharmacy, the country's second-largest drugstore chain, for 20 years. I've spent a small fortune there over that span, visiting several times a week to pick up everything from milk to toothpaste to prescriptions.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
I like my customer to be fierce.
I do have very high customer service standards - I'd send back sushi because it's too fishy.
The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.
There's a battle between what the cook thinks is high art and what the customer just wants to eat.
What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.
The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.
Our overriding mantra is to be customer champion.
It turns out that CVS is one of about 40 merchants in a consortium that formed in 2011 to develop their own mobile-phone-based payment system. The consortium, called the Merchant Customer Exchange, or MCX, is in large part all about eliminating, or at least reducing, the fees banks charge retailers for swiping credit cards.
I have no issue with raising minimum wage, but then the customer can't say to us, 'Why are you raising your prices?'
The definition of an 'operating system' is bound to evolve with customer demands and technological possibilities.
If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer.
If I were a customer, and I was given a dish with peppers, I would hate it. I also don't like blood sausage.
Market type determines the startup's customer feedback and acquisition activities and spending. It changes customer needs, adoption rates, product features, and positioning as well as its launch strategies, channels and activities.
We're giving our customer access to things she wouldn't have otherwise purchased, either because it wasn't smart to buy it, or she couldn't afford it.
As we continue to move to a lower-carbon future, we will also continue to work constructively with states to identify customer solutions that preserve the reliability and affordability that our communities expect.
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.