Anytime a business, home, or relationship isn't working, there is a direct link to βleadershipβ or, more specifically, the communication, miscommunication, or lack of communication of the leader.
Learning how to become better communicators and better listeners will help us enter this new age of the experience economy and walk, talk and grow with civility as our foundation.
Silence is, usually, another form of communication but without all the feeling or impression produced on the ear by a set of vibrations that propagate through an elastic medium such as air. But essentially, it's the same form of communication, just branded with a different name.