For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Industrial jobs are disappearing, and they will continue to disappear owing to productivity gains from automation. Thus, social models that were created to fit industrial and early service economies will no longer be viable. As the industrial workforce shrinks, the social model founded on it will go, too.