Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
I was a medium-level juvenile delinquent from Newark who always dreamed about doing a movie.
The thing about delirium is you think it's great, but it actually isn't.
Pace, rhythm and timing. Pace, rhythm and timing is what it's about. The content's got to be great, but then it's got to be delivered. It's a tricky thing to do, and it takes a lot of work.
No one can deny that Russia fired some big rockets and placed satellites into orbit. But there's been a deluge of poppycock about 'miraculous' scientific advances that enabled them to do it. Much of this analysis reflects ignorance about rocketry.
The great thing about a culture of givers is that's not a delusion - it's reality.
While Obama, the olive-branch poseur, has called for a restoration of 'civility' in Washington and liberal elites whine and whinny about the need for 'no labels,' class-warfare demagoguery has metastasized unchecked.
There is no excuse for making disrespectful and demeaning comments about women.
Zen teaches that once we can open up to the inevitability of our demise, we can begin to transform that situation and lighten up about it.
I'm very excited about having the Internet in my den.
I'm crazy about Judi Dench.
I'm not particularly political. I'm not particularly denominational. I'm not worried about any of that.
I don't think we should be about the business of denying voters in Michigan and Florida the right to be heard.
When you think about it, department stores are kind of like museums.
We don't have any rules about how we depict violence, or how much violence is in a movie. It's a calibration on a case-by-case basis.
The deplorable mania of doubt exhausts me. I doubt about everything, even my doubts.
The depressing thing about tennis is that no matter how good I get, I'll never be as good as a wall.
To a profound pessimist about life, being in danger is not depressing.
I've announced every kind of sporting event except hockey and demolition derby, and to be frank about it, I don't really care to ever do those.
I kind of press pause when it's a derby, and the season doesn't matter to me anymore; it's all about the derby.
