How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?
Tags: service, experience, you, positive

Other Quotes by "Simon Mainwaring"

Ensure your employees understand what your brand stands for so they can be your first line of word-of-mouth advertising.
Tags: brand, advertising, understand, your
More than ever before, consumers have the ability to unify their voices and coalesce their buying power to influence corporate behaviors.
Tags: ability, more, influence, power
The keys to brand success are self-definition, transparency, authenticity and accountability.
Tags: keys, accountability, brand, success
If a brand wants to build social communities, capital and influence, it must become the chief celebrant of its community, not its celebrity. This simple shift in approach unlocks enormous transformative potential for brands.
Tags: celebrity, influence, community, simple
Too many brands treat social media as a one way, broadcast channel, rather than a two-way dialogue through which emotional storytelling can be transferred.
Tags: emotional, way, treat, social-media
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