The innovators' spirit of America still exists. However, there is a narrative in America which goes like - you must go to MIT to get your calling card. Or you go to Harvard and then you drop out and then you've made it.
I'm a brown-skinned Indian immigrant, low-caste untouchable - I don't know how many labels you want to put on me - who's fought all his life.
As a kid, I learned from my parents, teachers, coaches, and friends that what mattered most was Truth - to uncover it, share it and fight for it. That core value is the foundation of the American Dream. And my life has been about fighting for Truth, at every step.
Answering phones synchronously is very different than reading an email, sorting it, figuring out which bucket it goes in, and then responding.
If you think about what the Postal Service fundamentally does, those guys are trained to get mail and sort mail - there's trust verification.
If you look at the origins of the postal service in the U.S., the founding fathers created it to protect democratic rights.
