I would like Madewell jeans to be the Levi's of its generation.
I hire a lot of waiters, waitresses. Someone who's successful has a background that's not predictable.
It takes a long time to get a reputation for quality. There are people in our industry, they're basically copiers. Look at the cars on the streets. They all look alike. But if you put quality into a product, then have it validated, you have huge credibility.
I think it's in my mind, and it's driven me my entire life, and it is to offer customers tasteful clothes at good value, meaning it lets the world - or more of the world - afford to dress well.
While 2015 was challenging, we implemented many strategic and operational initiatives to improve our business and better position J.Crew for the future.
If you don't care about the lapel or the buttons or the fit, then you are doing a disservice to the consumer. We're all inside the tunnel, speaking the language of business, but we need to speak the language of customers.