If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud computing is a better way to run your business.
This idea that we can take hundreds of thousands, which we've done so far, and scale it to millions and move them into a new workforce, this is really critical because Salesforce is a platform.
I think the most surprising thing about giving is it takes a while to find out what you're really interested in and what you really want to do.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.
I have failed a lot in my philanthropy, where I will make philanthropic contributions and they just won't be effective.