People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is not enough to do your best; you must know what to do, and then do your best.
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
Eliminate numerical quotas, including Management by Objectives.
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
The emphasis should be on why we do a job.
Any manager can do well in an expanding market.
Export anything to a friendly country except American management.
Whenever there is fear, you will get wrong figures.
A bad system will beat a good person every time.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
It is not necessary to change. Survival is not mandatory.
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
When a system is stable, telling the worker about mistakes is only tampering.
Quality is pride of workmanship.