A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.
Tags: focus, grateful, loyalty, relationship

Other Quotes by "Lisa Gansky"

A brand is a voice and a product is a souvenir.
Tags: product, brand, voice
The mobile Web, location-based services, inexpensive and pervasive mobile apps, and new sorts of opportunities to access cars, bikes, tools, talent, and more from our neighbors and colleagues will propel peer-to-peer access services into market.
Tags: will, new, talent, colleagues
A new model is starting to take root and grow, one in which consumers have more choices, more tools, more information, and more power to guide these choices. I call this emerging model 'The Mesh.'
Tags: more, grow, new, power
The Mesh difference is that with GPS-enabled mobile Web devices and social networks, physical goods are now easily located in space and time.
Tags: now, difference, space, time
The Mesh is about creating and managing what's perishable. It provides businesses with the ability to reach an audience of one, at a precise time.
Tags: audience, reach, ability, time
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