Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
I'm a voracious reader.
I love being the underdog.
If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.
Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.