I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.
Hope is the raw material of losers.
You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks.
But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.